Refund Policy – Apollo Group TV
Effective Date: September 7, 2025
Introduction
At Apollo Group TV, we strive to provide exceptional IPTV streaming services through our Apollo Group TV app. This Refund Policy outlines the terms and conditions under which refunds may be granted for Apollo IPTV subscriptions and related services. We are committed to customer satisfaction while maintaining fair and transparent refund procedures.
General Refund Policy
Standard Refund Terms
Apollo Group TV operates under the following general refund principles:
- All Apollo IPTV subscriptions are digital services delivered immediately upon payment
- Refunds are generally not provided for digital content and streaming services
- Exceptions may be made for specific circumstances outlined in this policy
- Apollo Group TV app access begins immediately upon successful subscription activation
No Refund Scenarios
Refunds will not be provided in the following situations:
- Change of mind after subscribing to Apollo IPTV services
- Failure to use Apollo Group TV app during subscription period
- Dissatisfaction with available content or channel lineup
- Technical issues related to user’s internet connection or device compatibility
- Violation of Terms and Conditions resulting in account suspension
- Sharing account credentials leading to security concerns
Eligible Refund Circumstances
Technical Service Failures
Refunds may be considered for Apollo Group TV when:
- Complete service outage lasting more than 72 consecutive hours
- Widespread technical issues preventing Apollo IPTV access for extended periods
- Apollo Group TV app failures due to server-side problems beyond user control
- Data corruption or loss affecting user account functionality
Billing and Payment Errors
Apollo IPTV will process refunds for:
- Duplicate charges or billing system errors
- Unauthorized transactions on user accounts
- Currency conversion errors or incorrect pricing
- Failed subscription cancellations due to system malfunctions
- Overcharges due to Apollo Group TV billing system issues
Service Delivery Issues
Refunds may be granted when:
- Promised features or content not delivered as advertised
- Significant reduction in Apollo IPTV service quality without notice
- Inability to access Apollo Group TV app due to platform-side issues
- Material changes to service terms without adequate notice period
Refund Request Process
Step 1: Initial Contact
To request a refund from Apollo Group TV:
- Contact customer support through Apollo Group TV app or email
- Provide detailed explanation of the issue requiring refund
- Include account information and relevant transaction details
- Submit request within 7 days of the incident or billing date
Step 2: Documentation and Review
Apollo IPTV refund team will:
- Review your account history and subscription details
- Investigate technical issues or service problems reported
- Verify billing discrepancies or payment errors
- Assess eligibility based on this Refund Policy criteria
Step 3: Decision and Processing
Upon review completion:
- Apollo Group TV will communicate refund decision within 5-7 business days
- Approved refunds processed within 7-14 business days
- Refund amount determined based on eligible circumstances
- Payment returned to original payment method when possible
Refund Eligibility Timeframes
New Subscriptions
- 24-Hour Window: Full refund for technical issues preventing initial access
- 7-Day Period: Partial refund for billing errors or unauthorized charges
- 30-Day Limit: No refunds accepted after 30 days from initial subscription
Subscription Renewals
- Automatic Renewals: 48-hour window to request refund for unwanted renewals
- Manual Renewals: Same terms as new subscriptions apply
- Apollo IPTV Premium Plans: Extended 5-day refund window for premium subscribers
Long-Term Subscriptions
- Annual Subscriptions: Pro-rated refunds for qualifying technical issues only
- Quarterly Plans: Partial refunds based on unused service time
- Lifetime Plans: No refunds except for fraud or billing errors
Partial Refund Calculations
Pro-Rated Refund Formula
Apollo Group TV calculates partial refunds based on:
- Monthly Subscriptions: Daily rate × unused days remaining
- Quarterly Plans: Weekly rate × unused weeks remaining
- Annual Plans: Monthly rate × unused months remaining
- Premium Add-ons: Separate calculation for additional services
Refund Amount Determination
Factors affecting Apollo IPTV refund amounts:
- Duration of service usage before refund request
- Reason for refund request and eligibility criteria
- Type of subscription plan and payment method used
- Apollo Group TV app features utilized during subscription period
Special Circumstances and Exceptions
Medical or Emergency Situations
Apollo Group TV may consider refunds for:
- Documented medical emergencies affecting service use
- Military deployment or emergency relocations
- Natural disasters preventing service access
- Other extraordinary circumstances beyond user control
Student and Educational Discounts
- Special refund considerations for educational subscribers
- Documentation required for emergency withdrawal from programs
- Pro-rated refunds for academic calendar changes
- Apollo IPTV educational plan specific terms apply
Business and Commercial Accounts
- Enhanced refund options for commercial Apollo Group TV subscribers
- Service level agreement violations may qualify for refunds
- Bulk subscription refund policies available upon request
- Dedicated account management for enterprise refund requests
Payment Method-Specific Refund Terms
Credit Card Refunds
- Refunds processed to original credit card within 7-14 business days
- Bank processing times may add additional 3-5 business days
- Apollo Group TV provides refund confirmation and tracking information
- Dispute resolution available through credit card company if needed
Digital Wallet Refunds
- PayPal, Apple Pay, and Google Pay refunds processed within 5-7 days
- Digital wallet provider policies may affect refund timing
- Apollo IPTV coordinates with payment processors for smooth refunds
- Alternative refund methods available if original method unavailable
Cryptocurrency Refunds
- Crypto refunds subject to exchange rate fluctuations
- Processing time varies based on blockchain network conditions
- Apollo Group TV app crypto refunds may require additional verification
- Equivalent value in original cryptocurrency when possible
Chargeback and Dispute Prevention
Chargeback Policy
Before initiating chargebacks, customers should:
- Contact Apollo Group TV customer support first
- Allow 7-14 business days for refund request processing
- Provide opportunity for dispute resolution
- Consider that chargebacks may result in account termination
Dispute Resolution Process
Apollo IPTV offers:
- Dedicated dispute resolution team
- Mediation services for complex refund cases
- Escalation procedures for unresolved issues
- Fair and impartial review of all refund requests
International Refund Considerations
Currency and Exchange Rates
- Refunds processed in original payment currency when possible
- Exchange rate fluctuations may affect final refund amount
- Apollo Group TV app international subscribers receive local currency support
- Additional fees charged by banks or payment processors not covered
Regional Legal Requirements
- Compliance with local consumer protection laws
- Enhanced refund rights in certain jurisdictions
- Apollo IPTV adapts policy to meet regional requirements
- Legal advice available for complex international cases
Contact Information for Refunds
Refund Support Team
Email: refunds@apollogrouptv.com Subject Line: “Refund Request – [Your Account Email]” Response Time: 24-48 hours for initial acknowledgment Processing Time: 5-7 business days for decision
Required Information for Refund Requests
- Apollo Group TV account email address
- Transaction ID or payment reference number
- Detailed reason for refund request
- Supporting documentation if applicable
- Preferred refund method if different from original payment
Escalation Process
If unsatisfied with initial refund decision:
- Level 2 Review: supervisor.refunds@iptvapollogroup.com
- Management Escalation: management@iptvapollogroup.com
- Legal Review: legal@iptvapollogroup.com (for complex cases)
Policy Updates and Changes
Refund Policy Modifications
Apollo Group TV reserves the right to update this Refund Policy:
- Changes communicated 30 days in advance through Apollo Group TV app
- Material changes require explicit user notification
- Existing subscriptions grandfathered under previous policy terms
- Updated policy applies to new subscriptions after effective date
Customer Notification Methods
Policy updates communicated via:
- In-app notifications through Apollo IPTV platform
- Email notifications to registered account addresses
- Website announcements and policy page updates
- Customer support team training on new policy terms
Fraud Prevention and Security
Fraudulent Refund Requests
Apollo Group TV monitors for:
- Multiple refund requests from same payment method
- Pattern of subscription and immediate refund requests
- Suspicious account activity or unauthorized access
- Coordination with payment processors to prevent fraud
Account Security Measures
- Two-factor authentication for refund requests above certain amounts
- Identity verification for high-value refund claims
- Apollo Group TV app security monitoring for unusual activity
- Cooperation with law enforcement for fraudulent activities